can I buy my merchandise physically?

At this current time, merchandise is temporarily unavailable due to the transition of our new principal. Please check our socials or website later!

How does the ordering process work?

You must sign a form either physically at a designated pop-up booth or digitally through Google Forms. An order can take anywhere from 1 week to 2 weeks to receive.  It is possible to buy merchandise upfront, but please understand that we might not have specific stocks available at a physical pop-up booth. 

My merchandise is damaged!

If you have received a damaged product from us, contact us and we would be happy to send you a new one. If you are solely responsible for the damaging of the product, we cannot send you a new product. 

Please note that there are no cash refunds available.

I do not like the product, are there refunds?

We are sorry, but we cannot accept cash refunds. If your product is damaged, please refer to the question above.

I haven't received my shirt!

Will there be new items available?

We are eagerly working on new items for our donors to enjoy! However, new items must be approved by CAPA before they can become available for purchase.

Can I donate without purchasing items?

For Organizations: Please either contact us with your inquiry or one of our school representatives from capa.philasd.org. 

For Individuals: Unless you are providing an extra donation through the purchase of one of our items, we unfortunately cannot accept outside donations.

if the fundraiser goal is not reached?

Since CAPA Mascot is partly student-run, it is possible for the fundraiser to conclude before we are able to raise enough funds. If this happens, it is the school's decision to either continue the fundraiser or to invest the funds into other aspects of CAPA.

If the fundraiser goal is not reached by February 2025, this project risks being cancelled.

Where will our donations go?

There is a slideshow on the exact details of what the creation process of a mascot costume would look like, along with more technical components regarding the handling of our funds. Please feel free to view the slideshow here.  

Visit our About page for a more summarized version.

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